Terms of service
OVERVIEW
Welcome to Aquiora Living! The terms "we," "us," and "our" refer to Aquiora Living. Aquiora Living operates this store and website, including all related information, content, functionality, tools, products, and services to provide you (the customer) with a curated shopping experience (the "Service"). Aquiora Living is powered by Shopify, which enables us to provide you with the Service.
The following Terms of Service, together with any policies referenced herein (collectively, "Terms of Service" or "Terms"), outline your rights and responsibilities when using the Service. Please read these Terms carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.
By accessing, using, or interacting with our Service, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Service.
Section 1 - Access and Account
By agreeing to these Terms of Service, you represent that you are of the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site on devices you own, purchase, or manage.
To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide on our store is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or authorize your account to any other person.
Section 2 - Our Products
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colors or product appearances may differ from what you see on your screen, depending on the type of device and its settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match what is displayed or presented in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantity of any product available to any person, geographic area, or jurisdiction.
Section 3 - Orders
When you place an order, you are making an offer to purchase. Aquiora Living reserves the right to accept or decline your order at its sole discretion for any reason. Your order is only accepted once confirmed by Aquiora Living. Your order will not be accepted until payment has been received and processed. Please review your order carefully before submitting, as once accepted, Aquiora Living may not be able to accommodate cancellation requests. If we do not accept, modify, or cancel an order, we will attempt to contact you via the email, billing address, or phone number provided at the time of the order.
Your purchases may only be returned or exchanged in accordance with our Refund Policy [link].
You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.
Section 4 - Pricing and Billing
Prices, discounts, and promotions are subject to change without notice. The price of a product or service is the price in effect at the time the order is placed and will be listed in your order confirmation email. Unless otherwise expressly stated, displayed prices do not include taxes, shipping fees, handling charges, duties, or import costs.
Prices in our online store may differ from those in physical stores, online stores operated by third parties, or other stores. We may offer promotional events from time to time that may affect pricing and are subject to terms beyond these Terms. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.
You represent and warrant that (1) the credit card information you provide is true, correct, and complete; (2) you are duly authorized to use such credit card for the purchase; (3) charges incurred by you will be honored by your credit card company; and (4) you will pay charges incurred by you at the posted prices, including all applicable taxes, shipping, and handling fees.
Section 5 - Shipping and Delivery
We are not liable for any shipping or delivery delays. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control. Once we hand over the product to the carrier, ownership and risk of loss transfer to you.
Section 6 - Intellectual Property
Our Service, including but not limited to all trademarks, branding, text, display content, images, graphics, product reviews, videos, and audio, along with their design, selection, and arrangement, are owned by Aquiora Living, its affiliates, or licensors, and are protected by applicable patent, copyright, and other intellectual property laws.
These Terms permit you to use the Service for personal, non-commercial use only. You may not copy, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any materials from the Service without our prior written consent. Nothing in these Terms shall be construed as granting you any license or right to any of Aquiora Living's, Shopify's, or any third party's intellectual property. Unauthorized use of the Service may violate applicable intellectual property laws. Aquiora Living reserves all rights not expressly granted in this agreement.
The name Aquiora Living, its logo, product and service names, designs, and slogans are trademarks of Aquiora Living or its affiliates or licensors. You may not use such marks without our prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Service are the trademarks of their respective owners.
Section 7 - Optional Tools
We may provide you with access to third-party tools that are part of the Service, but which we do not monitor, control, or have any involvement with.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind. We shall have no liability arising from or related to your use of optional third-party tools.
Your use of any optional tools offered through the Service is entirely at your own risk and discretion, and you should ensure you are familiar with and approve of the terms provided by the relevant third-party providers.
We may also offer new features through the Service in the future (including the release of new tools and resources). Such new features shall also be subject to these Terms of Service.
Section 8 - Third-Party Links
The Service may contain materials and hyperlinks to websites operated by third parties. We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service to access these materials or third-party websites, you do so at your own risk.
We are not responsible for any harm or loss arising from your access to any third-party website or your purchase or use of any products, services, resources, or content on any third-party website. Please carefully read and understand third-party policies and terms before engaging in any transactions. Any complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.
Section 9 - Relationship with Shopify
[Merchant note: This section accurately describes the relationship between Shopify and your store. Please do not remove or modify it.]
Aquiora Living is powered by Shopify, which enables us to provide you with the Service. However, any sales and purchases made through our store are directly with Aquiora Living. By using the Service, you acknowledge and agree that Shopify bears no responsibility for any aspect of sales between you and Aquiora Living, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchases or transactions with Aquiora Living.
Section 10 - Privacy Policy
All personal information we collect through the Service is subject to our Privacy Policy, which can be viewed here [link]. Certain personal information may also be subject to Shopify's Privacy Policy, available here. Your use of the Service constitutes your acknowledgment that you have read and understood this Privacy Policy.
Because the Service is hosted by Shopify, Shopify processes personal information related to your access and use of the Service in order to provide and improve the Service. Information you submit to the Service will be transferred to Shopify and potentially to third parties in countries other than your country of residence for the purpose of providing the Service. Please review our Privacy Policy [link] for more details on how we, Shopify, and our partners use your personal information.
Section 11 - Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes.
You also represent and warrant that: (1) you own or hold all necessary rights to all Feedback; (2) you have disclosed any compensation or rewards related to submitting Feedback; and (3) your Feedback complies with these Terms. We have no obligation to (1) keep your Feedback confidential; (2) compensate you for your Feedback; or (3) respond to your Feedback.
We may, but are not obligated to, monitor, edit, or remove content that we determine at our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene content, nor will it contain any computer viruses or other malicious software that could affect the operation of the Service. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties about the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.
Section 12 - Errors, Inaccuracies, and Omissions
Information in the Service may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).
Section 13 - Prohibited Uses
You may only access and use the Service for lawful purposes. You may not, directly or indirectly, access or use the Service for: (1) any unlawful or malicious purpose; (2) violation of any international, federal, provincial, or state regulation, rule, law, or local ordinance; (3) infringement of our intellectual property rights or those of others; (4) harassment, abuse, insult, harm, defamation, intimidation, or injury of any of our employees or any other person; (5) transmission of false or misleading information; (6) uploading or transmitting material that does not comply with these Terms; (7) sending or facilitating unsolicited advertising or promotional materials, including spam, chain letters, or junk mail; (8) impersonating any other person or entity; or (9) engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Service, or that may harm Aquiora Living, Shopify, or users of the Service.
Additionally, you agree not to: (1) upload or transmit viruses or any other type of malicious code; (2) copy, reproduce, extract, sell, resell, or exploit any portion of the Service; (3) collect or track the personal information of others; (4) engage in spamming, phishing, or other abusive use of the Service; (5) use any bots, crawlers, scrapers, data collection or extraction tools, automated devices or processes, or AI tools (e.g., agentic AI), whether automated or manual, to access the Service; or (6) interfere with, bypass, or circumvent any security, authorization, or other measures we have put in place to restrict access to the Service. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine you have violated any part of these Terms.
Section 14 - Agents
14.1 If you use, permit, enable, or cause the deployment of an agent to access, use, or interact with any part of the Service, this section ("Agent Terms") applies. "Agent" means any software or service that can take autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity and can act on behalf of or use the devices of a person or entity without direct supervision.
14.2 No agent may access, use, or interact with the Service unless it at all times identifies itself and operates strictly as required under Section 14.4 below. Furthermore, if we require that an agent not access, use, or interact with any part of the Service, no agent may do so.
14.3 We may restrict any agent's access to, use of, or interaction with the Service through technical or other means.
14.4 Agents must: (1) identify in all HTTP/HTTPS requests that the request originates from an agent and disclose the agent's name in the request's user agent string as follows: "Agent/[agent name]"; (2) not conceal or obscure the fact that any access, use, or interaction originates from an agent, such as by (a) mimicking human behavior or interaction patterns, or (b) completing or circumventing CAPTCHAs or measures designed to distinguish computers from humans; (3) truthfully answer any questions or prompts designed to determine whether an interaction originates from a human or a computer; and (4) not circumvent or otherwise evade any measures designed to block, limit, modify, or control the manner in which agents access, use, or interact with the Service.
Section 15 - Termination
We may terminate this agreement or your access to the Service (or any part thereof) at our sole discretion at any time without notice, provided that you remain liable for all amounts due up to and including the date of termination.
Upon termination, the following sections shall survive: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 16 - Disclaimers
The information provided through this Service is for general informational purposes only. We make no warranty as to the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you, any other visitor to the Service, or anyone who may be informed of its contents.
Unless otherwise expressly stated by Aquiora Living, the Service and all products provided through it are offered on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, whether express or implied, including implied warranties of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties or other types of warranties, so the above disclaimer may not apply to you.
Section 17 - Limitation of Liability
To the maximum extent permitted by law, Aquiora Living, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, as well as Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Section 18 - Indemnification
You agree to indemnify, defend, and hold harmless Aquiora Living, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims (including reasonable legal fees) arising from: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Service.
We will notify you of any claim requiring indemnification, but failure to provide timely notice shall not relieve you of your indemnification obligations unless you are materially prejudiced as a result. We may control the defense and settlement of any such claim at your expense, including the selection of counsel, but we will not settle any claim that requires you to assume non-monetary obligations without your consent (which shall not be unreasonably withheld). You shall cooperate in the defense of any indemnifiable claim, including by providing relevant documentation.
Section 19 - Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any other remaining provisions.
Section 20 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules we post on this website or in connection with the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 21 - Assignment
You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
Section 22 - Governing Law
These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of Singapore, and you and Aquiora Living agree to submit to the exclusive jurisdiction of the courts of Singapore.
Section 23 - Headings
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 24 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 25 - Contact Information
If you have any questions about the Terms of Service, please send your inquiries to us at aquiora.living@zohomail.com.
Our contact details are as follows:
Aquiora Living aquiora.living@zohomail.com No. 15, Pengxi Street, Baiyun District, Guangzhou, China