Privacy policy
Privacy Policy
Last updated: 21 September 2026
Aquiora Living ("Aquiora", "we", "us") operates aquioraliving.com. This policy explains what personal information we collect, how we use it, and the choices you have. By using our store you agree to this policy.
Information we collect
- Order and fulfilment information: your name, billing and shipping address, email, phone number, and the items you order.
- Payment information: payments are processed by secure third-party providers (such as PayPal and other licensed payment service providers). We do not store your full card number.
- Device and browsing information: IP address, browser and device type, pages viewed, and cookie and analytics data.
- Support information: messages you send us by email or WhatsApp.
How we use your information
To process and deliver orders, collect payment, provide customer support, prevent fraud, improve our store, and, where permitted, show relevant advertising.
Cookies and analytics
We use cookies and similar technologies to operate, secure and measure our store, including Shopify analytics. You can control or delete cookies through your browser settings.
TikTok Pixel and Advanced Matching
We use the TikTok Pixel to measure our advertising, build audiences and retarget visitors. It records pages viewed and actions such as adding to cart or completing a purchase. With Automatic Advanced Matching, limited contact details you enter (such as your email, phone number, name or address) may be shared only in securely hashed (SHA-256), non-human-readable form to match conversions and improve ad targeting. You may opt out of personalised advertising through your TikTok settings or by contacting us.
How we share information
We share information only with service providers that help us operate the store, such as Shopify, payment processors, shipping carriers, and analytics and advertising partners (including TikTok), and where required by law. We do not sell your personal information.
International transfers
Your information may be processed in countries other than your own, including where our service providers are located, under appropriate safeguards.
Data security and retention
We use reasonable technical and organisational safeguards and keep information only as long as needed for orders, legal and tax obligations, fraud prevention and dispute resolution. No method of transmission over the internet is completely secure.
Your rights (Singapore PDPA)
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent, opt out of marketing, and lodge a complaint. To exercise these rights, contact us using the details below. We will not penalise you for exercising your rights.
Marketing
You may opt out of promotional emails using the unsubscribe link. Even if you opt out, we may still send service messages about your orders.
Children
We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy; the latest version will be posted here with an updated date.
Contact us
Aquiora Living
Email: aquiora.living@zohomail.com
WhatsApp: +86 171 0185 9939
Phone: +86 171 0185 8041
Address: No. 15, Pengxi Street, Baiyun District, Guangzhou, Guangdong, China, 510000